I have put together something you might find helpful if your
clients are facing a data loss situation
and what NOT to do is just as important as what to
*Note: Do not power up a device that has obvious
physical damage or that has shown symptoms of physical failure.
An internal rattle is a good example or hearing that there was a clicking or grinding noise when your client powered down the computer.
An internal rattle is a good example or hearing that there was a clicking or grinding noise when your client powered down the computer.
Seeing a burnt chips on the controller board.
-Powering up a drive can cause corruption to the drive's servo / system area.
-Powering up a drive can cause corruption to the drive's servo / system area.
As CBL learns more about each drive, we are discovering new
ways these problems are also caused.
For example, even as late as 1 to 2 years ago computer
technicians could swap out controller boards from similar hard drives and
have them work.
This is becoming a rarity as the manufacturers move towards
storing more code on the PCBs that interact more with the hard disk assembly.
*Note: Swapping the controller board now may damage a drive even further.
-Powering up when the drive is known to be clicking can cause physical damage on the media surface.
*Note: Swapping the controller board now may damage a drive even further.
-Powering up when the drive is known to be clicking can cause physical damage on the media surface.
Unfortunately if the media is severely scared, there isn't
much we can do, the data is gone as well.
In some cases where the physical scarring may seem minimal,
it generally affects the servo / system area - see above.
*Note: Beware Do-It-Yourself (DIY) solutions
There are numerous Internet sites offering advice about data recovery and vendors offering DIY software solutions.If you do not know the program it can create a partition and over write your previous data with out giving you any firm data
*Note: Beware Do-It-Yourself (DIY) solutions
There are numerous Internet sites offering advice about data recovery and vendors offering DIY software solutions.If you do not know the program it can create a partition and over write your previous data with out giving you any firm data
Unfortunately, the advice is often incorrect or incomplete
and DIY software may complicate the problems and lessen the chances of a
successful recovery.
Never run a program or utility that writes to or alters the
problem media in any way.
*Note: There is no software in the world that can fix storage media with physical defects.
On a corporate service level, it makes the process much easier if you simply forward the media to us.
*Note: There is no software in the world that can fix storage media with physical defects.
On a corporate service level, it makes the process much easier if you simply forward the media to us.
With the project at our lab early on, our trained
technicians can assess the media, implement the solution and have the recovered
data back on site.
